We take every precaution in packaging your order to make sure it arrives in the best condition possible. For standard (non gift box products) we wrap all our sweets in bubble wrap and put those bundles in a brown shipping box. Gift boxes are available upon request and include crinkle grass and tissue paper.
Since we ship our products using third party carriers such as USPS and UPS, we don't have control over them and therefore cannot guarantee particular arrival dates. We understand you're most-likely purchasing for an event so we let you choose your ship date according to the destination and your shipping method of choice. Although it is rare, it sometimes happens that the carrier may delay or lose a package. Merry Go Sweets cannot be held responsible for these delays/package loss, but we do everything we can to make the situation right whether it's contacting the carrier, etc.
If you have any concerns, please contact us. Thank you.